Delivery Charges

• Free Delivery: We offer free delivery for all orders over 
  80 AED.
• Our standard delivery option ensures your order arrives within 1-2 business days. A delivery fee of 15 AED will be applied to orders below 80 AED.
• For urgent needs, we provide an express delivery service. Orders placed before 3:00 PM will be delivered within 24hrs. The cost for express delivery will show at the time of checkout.

Remote Area

• Abu Dhabi Western region/Fujairah minimum order value AED 250 (Online payment only), or charges will apply.

Expect my delivery

• In-Store Pickup: For customers who prefer to collect the orders from our Al Quoz showroom, we offer a delivery option 'In-store Pick-up' in the website. This service is free of charge.

• To ensure same-day processing, orders must be placed before 3:00 PM. Orders placed after 3:00 PM will be processed on the next business day.

Order Processing Time

• Orders placed before 3:00 PM are typically processed within [Number] business days of placement.
• Orders placed after 3:00 PM, or on weekends or public holidays, will be processed on the next business day.

Delivery Timeframes

• Delivery timeframes are estimates and may vary depending on your location, product availability, and any unforeseen circumstances.
• We will make every effort to deliver your order within the specified timeframe.

Delivery Tracking 

• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• You can use this tracking number to monitor the status of your delivery online.

Delivery Confirmation

• Upon delivery, you may be required to sign for your order to confirm receipt.
• If you are unavailable to receive your order, the courier may contact you to arrange an alternative delivery time.

Packaging

• We take utmost care in packaging your order to ensure it arrives in perfect condition.
• We use appropriate packaging materials to protect fragile items and prevent damage during transit.

Issues with Delivery

• If you experience any issues with your delivery, such as delays, missing items, or damaged products, please contact our customer support team immediately.
• We will work promptly to resolve any concerns and ensure your satisfaction.

Policy Changes

• Petsouq reserves the right to modify this Shipping & Delivery Policy at any time.
• Any changes will be effective immediately upon posting on our website.

• Please ensure that someone is available at the delivery address to receive the order.
• If no one is available to receive the order, our delivery partner may contact you to arrange an alternative delivery time.

• Petsouq is not responsible for any delays caused by inaccurate or incomplete delivery information provided by the customer.
• If you submitted the wrong delivery address by accident call Petsouq on +971 4 229 3919 . We’d be happy to help you amend your order.
• If you have any questions or concerns about your delivery, please contact our customer support team. +971 4 229 3919, [email protected]

We appreciate your business and strive to provide a seamless and reliable delivery experience. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.

Thank you for shopping with Petsouq!