Terms and Conditions

General

1.   ​Petsouq is a brand owned and operated by Pets Cart Trading LLC, a company registered in the United Arab Emirates (UAE). 

2.   ​These terms and conditions govern your use of the Petsouq website and all related services.

3.   ​We reserve the right to modify these terms and conditions at any time. Your continued use of the website constitutes acceptance of any
       changes. 

Use of the Website

1.   ​You may use the website for lawful purposes only.

2.   ​You agree not to use the website in any way that could damage, disable, or impair its functionality.

3.   ​You are responsible for maintaining the confidentiality of your account and password.

Products and Services

1.   ​Petsouq offers a variety of pet-related products and services, including pet food, toys, and accessories. 

2.   ​We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content are ​error-free.

3.   ​Product availability is subject to change.

Pricing and Payment

1.   ​Product prices are in UAE Dirhams (AED) and are subject to change without notice.

2.   ​Payment can be made through the available payment methods on the website.

3.   ​We reserve the right to refuse or cancel orders due to pricing errors or other reasons.

Delivery

1.   ​We offer delivery within the UAE, with specific delivery options and timeframes as outlined on our Delivery Information page.

2.   Delivery times are estimates and may vary.

3.   ​Petsouq is not liable for any delays in delivery caused by factors beyond our control.

Returns and Refunds

1.   ​Our returns and refunds policy is available on the website.

2.   To be eligible for a return, products must be in their original condition and packaging.

3.   Certain products may not be eligible for return due to hygiene or other reasons.

Intellectual Property

1.   ​All content on the Petsouq website, including text, images, logos, and trademarks, is the property of Pets Cart Trading LLC or its licensors and ​is protected by intellectual property laws.

2.   Ou may not use, reproduce, or distribute any content from the website without our prior written consent.

Limitation of Liability

1.   ​Petsouq shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or the purchase ​of products.

2.   Our liability is limited to the extent permitted by UAE law.

Governing Law

1.   ​These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

2.   Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in the UAE.

Disclaimer

1.   ​The information provided on the Petsouq website is for general informational purposes only.

2.   We do not warrant the accuracy, completeness, or reliability of any information on the website.

Indemnification

1.   ​You agree to indemnify and hold Petsouq and its affiliates harmless from any claims, losses, or damages, including legal fees, arising from ​your use of the website or violation of these terms and conditions.

Termination

1.   ​We may terminate or suspend your access to the website at any time, without notice, for any reason.

Severability

1.   If any provision of these terms and conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and ​effect.

Contact Us

1.   If you have any questions or concerns about these terms and conditions, please contact us at:
​+971 4 229 3919