Frequently Asked Questions

Petsouq is the ultimate online pet store dedicated to providing pet owners in the UAE with a comprehensive selection of high-quality pet food, supplies, and accessories. We strive to be the number one choice for pet parents by offering a convenient online shopping experience, fast delivery, and exceptional customer service.

We offer a diverse range of products for cats, dogs, birds, fish, and small pets. Our selection includes pet food, treats, toys, grooming supplies, health and wellness products, accessories, and more. We carry a wide variety of popular brands, including both affordable and super-premium options, with a goal to feature 30,000-40,000 SKUs.

We currently offer delivery across the UAE, specifically focusing on Dubai, Sharjah, and Ajman.

We offer free delivery for orders over 80 AED. We also provide multiple delivery options, including standard, express, and in-store pickup.

Yes, we have a showroom located in Al Quoz, Dubai. You can visit us to see our products in person, make purchases, or pick up your online orders.

 Our PetQoin Loyalty Program rewards you for your purchases! You earn 1 PetQoin for every 1 AED spent, and 100 PetQoins can be redeemed for 5 AED off your online or in-store purchases, or even against delivery charges.

We are committed to supporting the pet welfare community. We offer special discounted pricelists to registered animal shelters, rescue organizations, and individuals who feed street cats and dogs.

We accept various payment methods, including credit/debit cards, Apple Pay, and Cash on Delivery (COD).

Our customer support team is available 24/7 to assist you with any questions or concerns. You can reach us through the contact information provided on our website.

Yes, we offer subscription plans for your convenience, allowing you to schedule recurring deliveries of pet food and other essentials. This can save you time and money.

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery online.

We accept returns of unused and unopened products within [Number] days of delivery. Please refer to our detailed Return Policy page on the website for specific guidelines and instructions.

If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible once the order has been processed.

No, we currently focus on providing pet food, supplies, and accessories.

Yes, we source our products directly from reputable brands and suppliers. We guarantee the authenticity of all products sold on our website.

You can easily create an account on our website by clicking on the "Sign Up" or "Register" link. You will need to provide your email address and create a password.

If you forget your password, you can reset it by clicking on the "Forgot Password" link on the login page. Follow the instructions to receive a password reset email.

 Yes, we offer special discounted pricelists for registered animal shelters, rescue organizations, and individuals who feed street cats and dogs. Please contact our customer support team for more information.

Combo deals are bundled products offered at a discounted price. They provide a convenient way to purchase related items together and save money.

Subscription plans allow you to schedule recurring deliveries of your pet's food and other essentials. You can choose the frequency of deliveries and enjoy the convenience of automatic shipments.

Yes, we are committed to educating pet owners. We provide informative content on our blog and plan to offer educational courses on various aspects of pet care, including nutrition, grooming, and health.

You can stay updated by subscribing to our newsletter, following us on social media, or checking our website regularly for announcements.

If you receive a damaged product, please contact our customer support team immediately. We will arrange for a replacement or refund as quickly as possible.

While we do not currently have a dedicated mobile app, our website is fully optimized for mobile browsing, providing a seamless shopping experience on your smartphone or tablet.